bigbos99 Privacy Policy
This page describes what we collect when you use bigbos99 and how we keep that data protected. We collect personal information only when you create an account, fund it, place a bet, or contact our customer support team. We process this data transparently so you understand which details we store, why we store them, and who can access them.
Our privacy commitments apply wherever bigbos99 operates. If you live in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported region, our data-handling practices remain consistent. We comply with applicable data protection law in your jurisdiction and do not sell your personal information to third parties.
This policy is effective for all bigbos99 accounts created on or after January 1, 2023. We update it as our services expand; material changes are announced 30 days in advance through your account dashboard. Continuing to use bigbos99 means you accept the updated policy.
What we collect on bigbos99
When you open an account, we require your legal name, date of birth, email address, and mobile phone number. You also provide government-issued ID (passport, national ID, or state ID card) and sometimes proof of address. We collect this to verify your identity and ensure you meet the legal conditions to use bigbos99 in your jurisdiction.
We record all deposits, withdrawals, and bet activity in your account. This includes amounts, times, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and the games or markets you engage with. We store this to process payments, resolve disputes, and comply with financial record-keeping obligations.
We also collect cookies and similar tracking technology. Cookies allow bigbos99 to remember your login status, language preference, and transaction history so you do not have to re-enter details. Most cookies expire after your session closes. Some persist longer to measure how you use bigbos99 and to personalise your feed based on your activity.
How we use your data on bigbos99
We use personal information to operate bigbos99—processing deposits, settling bets, paying out winnings, and responding to customer inquiries. We use transaction records to detect fraud, prevent money laundering, and comply with financial regulations in your region. If you withdraw funds, we use your verified payment method and account data to transfer money securely.
We may contact you by email or SMS to notify you of promotions, tier upgrades, or important account changes. You can opt out of promotional messages through your account settings without losing access to account notifications. We never contact you to promise a winning outcome or encourage further betting; all bigbos99 communications are informational or administrative.
We at bigbos99 do not buy, sell, or trade your personal information. Your data is kept separate from marketing audiences or third-party databases.
Who has access to your data
We work with third-party payment processors (banks and digital wallet providers) to transfer deposits and withdrawals securely. These processors handle your bank details, mobile banking account, local payment wallet, or online payment credentials only to execute the transaction. They do not store or reuse this information after the transfer completes.
Our customer support team (based in supported regions including Indonesia) can access your account history, email, and bet records to resolve disputes, verify identity, or investigate fraudulent claims. Support staff sign confidentiality agreements and can only view data necessary to resolve your issue. We log all support interactions so you can verify who accessed your account and when.
We may share your data if required by law—for example, if authorities in your jurisdiction issue a legal order or if we must comply with financial crime investigation obligations. We will not voluntarily share your data with law enforcement without a valid legal order. bigbos99 operates according to the law of the jurisdiction where we are licensed.
Your rights and data protection on bigbos99
You can request access to all personal data we hold about you on bigbos99. Contact our customer support team with your account email; we provide a complete data export within 14 days. You may also request correction of inaccurate information—for example, if your registered name or address is wrong, we update it immediately upon request and proof of identity.
You can request deletion of your account and associated personal data. We delete your account within 24 hours; however, we retain transaction records for seven years to comply with financial regulations. After the retention period expires, we securely dispose of all data. If you request deletion during a dispute or chargeback investigation, we may hold your data longer until the matter is resolved.
Data storage and security
bigbos99 encrypts all data in transit (using HTTPS and SSL/TLS) and at rest (using AES-256 encryption). Our servers are located outside Indonesia but comply with data protection standards applicable to your jurisdiction. We employ multi-factor authentication, firewalls, and intrusion detection to prevent unauthorised access. Our security team conducts annual penetration testing and audits to identify vulnerabilities.
We retain your account data as long as your account exists. If you close your account, we retain financial records for seven years. Historical bet records and device logs are deleted after two years unless they are needed for an active dispute or regulatory inquiry. During major holidays like Idul Fitri and Idul Adha, our data team does not access accounts unless required for fraud investigation or customer support.
Contact us about privacy
If you have questions about how bigbos99 handles your data, contact our customer support team through your account dashboard. We respond to privacy inquiries within 10 business days. If you believe we have mishandled your data or you disagree with our privacy practices, you can file a complaint with the data protection authority in your jurisdiction. bigbos99 cooperates with regulatory inquiries and investigates all complaints thoroughly.
Our privacy policy applies to bigbos99 accounts and services only. If you access third-party sites through links on bigbos99, their privacy practices apply instead. We are not responsible for third-party content or data handling. For updates to this policy or clarifications, check your account dashboard or contact us directly.